Scented Sardar – Shipping Policy

Thank you for shopping with Scented Sardar. We aim to deliver your fragrances safely, quickly, and with complete transparency. Please read our Shipping Policy carefully to understand how we process and deliver orders.

Shipping Charges

Shipping charges, minimum order value, and discounts are applied as follows:

• Shipping charges range from ₹140 to ₹200, depending on the delivery pincode.
• Minimum order value is ₹500.
• Shipping becomes free for orders of ₹2500 and above.

Shipping charges are non-refundable in cases such as cancellations after dispatch, customer refusal, or return-to-origin unless the issue is from our side.

Scented Sardar reserves the right to revise shipping charges at any time. Updated rates will appear at checkout.

Order Processing Time

We deal in both Retail Packs and Decants, each having a different preparation and processing timeline.

Retail Packs

• Processing & Packing Time: 2 to 3 working days
• Pre-booked items may be dispatched earlier depending on stock availability

Decants

• Decants are freshly prepared against each order.
• Processing & Packing Time: 5 to 7 working days.

Note: “Working Days” do not include Sundays or public holidays.

Delivery Time After Dispatch

Delivery after dispatch typically takes 2 to 6 days, depending on the pincode and courier connectivity. Remote or low-service areas may experience slightly longer timelines.

These timelines may vary due to factors such as:

• Weather conditions
• Courier network delays
• Festive season traffic
• Operational load at courier hubs

Nevertheless, we work closely with our courier partners to ensure timely delivery.

Shipping Method & Courier Partners

• Most orders are shipped via Air Courier to ensure faster and safer delivery of fragrances.
• Primary courier partners may include Blue Dart, Delhivery, DTDC, or other reliable logistics companies depending on serviceability.
• If your location is not serviceable via air mode, we may ship through ground transport.

Our focus is always on choosing the fastest and safest option for your package.

Packaging Standards

We maintain strict packaging protocols to prevent leakage, damage, or breakage.

For Decants

• Up to 10ml: packed in premium metallic atomizers.
• 15ml / 20ml / 30ml: packed in standard atomizers.
• Pressurized atomizers available at ₹90 extra per decant.

All decants undergo tightening, sealing, and protective wrapping before dispatch.

For Retail Packs

• Bubble-wrapped securely.
• Additional outer box for transit protection.

We ensure every order is packed with utmost care so it reaches you in perfect condition.

Order Tracking

Once your order is dispatched, you will receive the following details via email or SMS (where applicable):

• Tracking link
• Courier partner name
• Estimated delivery window

Tracking updates depend on the courier company’s system.

Address & Delivery Issues

Please ensure the shipping address and phone number are accurate at the time of placing the order. We are not responsible for:

• Delays due to incorrect or incomplete addresses.
• Missed deliveries due to unreachable phone numbers.
• Additional charges for re-delivery in case of failed attempts.

Once dispatched, changes in address cannot be guaranteed.

Delays Beyond Our Control

While we aim for timely deliveries, delays may occur due to circumstances beyond our control, such as:

• Lockdowns or local restrictions
• Transport strikes
• Courier hub congestion
• Festive season load
• Weather issues
• Service unavailability in certain regions

In such cases, we kindly request your patience as we work with courier partners to resolve the issue.

Damaged, Missing, or Incorrect Items

If your order arrives damaged, missing items, or incorrect products, please follow the steps below so we can assist you effectively:

• Take a clear video of the unboxing from start to finish (this is mandatory for claims).
• Contact us within 24 hours of delivery with your order details and supporting evidence.

This helps us coordinate with the courier partner and resolve your issue swiftly.

Return-to-Origin (RTO) Cases

An order may be marked as RTO (Return-to-Origin) by the courier if:

• Delivery failed after multiple attempts.
• The phone number provided was unreachable.
• The address provided was incorrect or incomplete.
• The shipment was refused by the customer.

In such cases:

• Shipping charges are non-refundable.
• The customer must pay re-shipping charges if they want the parcel resent.

International Shipping

Details regarding international shipping, if introduced in the future, will be updated on this page. Currently, shipping terms apply primarily to serviceable locations within India.

Customer Support

For any shipping-related queries, concerns, or assistance, you can reach us at:

Email: support@scentedsardar.com